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Owned and operated by Elevate 2 Thrive, LLC, our team is ready to answer your questions about cold plunges, saunas, and more.
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Frequently Asked Questions
How long does shipping take?
Orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your door.
What is your return policy?
We offer 30-Day Returns on eligible items. Please review our Return Policy page for full details on eligibility, condition requirements, and how to start a return.
Can I exchange an item for a different model?
Yes, exchanges are available within our 30-Day Returns window. Contact us with your order number and the item you would like instead, and we will walk you through the process.
How do I choose between a cold plunge and an infrared sauna?
Cold plunges use cold water immersion designed to support recovery after physical activity, while infrared saunas use gentle heat designed to support relaxation. Many of our customers incorporate both into their routines for variety.
What power requirements do your red light therapy panels and infrared saunas need?
Most of our red light therapy panels plug into a standard household outlet. Infrared saunas vary by model, so check each product page for specific voltage and amperage requirements before purchasing.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI) with no order minimum.
30-Day Returns
Not the right fit for your space or routine? Our 30-Day Returns policy is backed by a straightforward process.
